One Stop for All of Your Patient Care Needs

Diane leaning and smiling to the camera
3D image of stacked gray glass pieces

Streamline Your Patient Care and Communication

With over half my life dedicated to working in plastic surgery and dental practices, I’ve seen firsthand how traditional office structures can waste valuable time and resources. My mission is to streamline your practice by managing patient communication with a concierge-level approach—supporting both prospective and existing patients.

New patient leads are expensive, and converting them into consultations—and ultimately surgeries—requires more than just answering the phone. With my extensive background in consultative sales, I focus on nurturing each lead, building trust, and guiding them through the decision-making process.

From explaining procedures and recovery timelines to discussing financing options and pre-screening candidates, I bring the experience and professionalism needed to increase conversions and improve the overall patient experience. I’m excited to bring my skills to your team and help your practice grow efficiently and effectively.

How Can I Help?

NEW PATIENT COMMUNICATION

From the first inquiry to scheduling surgery—and every step in between—I provide a proven system designed to convert interest into action. With years of experience in patient engagement and consultative sales, I don’t just respond to inquiries; I build trust, educate patients, and guide them confidently toward booking their consultation and procedure.

ADMINISTRATIVE AND ORGANIZATIONAL TASKS

I manage the full spectrum of administrative responsibilities to keep your practice running smoothly. This includes tracking patient leads, logging all points of contact, and ensuring timely follow-up. I also handle sending new patient forms or links to required platforms, collecting consultation and surgery deposit fees, and distributing pre-operative checklists and forms—ensuring every patient is well-prepared and every detail is accounted for.

PRACTICE CONSULTING AND STAFF TRAINING

I offer hands-on support in training new and existing staff, assisting with hiring, and implementing more efficient workflow systems to improve overall productivity. From front desk operations to patient coordination, I help create a more cohesive and patient-focused team. I also provide personal assistant support to physicians or practice managers as needed, helping to reduce daily workload and streamline operations.

SOCIAL MEDIA AND MARKETING

From billboards to social posts, I blend creativity and data-driven strategy to help your brand shine. Services include:

  • Custom social media content creation + engagement management

  • Website gallery updates to keep your digital storefront fresh

  • Collaboration with your SEO team for high-impact visibility

  • Managing Google Ads campaigns to drive conversions

  • Outdoor advertising assistance — even billboards

Familiar Software:

Patient Now

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iPrescribe

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Nextech

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Dentrix

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Quickbooks

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Adobe

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Dr Chronos

Patient Now ----- iPrescribe ----- Nextech ----- Dentrix ----- Quickbooks ----- Adobe ----- Dr Chronos

What's Been Said...

  • “Diane played a crucial role in scheduling new patient leads and managing surgery scheduling. She consistently advocated for the practice, maintaining high surgery consult to scheduling rates. She handled complex scheduling challenges with ease and efficiency, ensuring that our practice ran smoothly and that patient needs were met promptly.”

    Hayley Brown, M.D.

  • “I enlisted the help of Finesse in 2023 with the overarching goal of improving my practice and increasing my revenue. With frequent virtual/remote discussions and several on-site visits, Finesse and our practice collaboratively developed a strategy and implemented multiple improvements. I recommend Finesse Plastic Surgery Consulting without any reservations and with my highest endorsement.”

    Joshua Lemmon, M.D.

  • “Diane is truly a rare find and has a special gift when it comes to interpersonal skills. Her excellent ability to connect with our patients has been a key component of our success and growth. Furthermore, Diane has a thorough knowledge and understanding of how to run an office, motivate and train employees, and create a positive work culture. When I think of my best employee ever, I think of Diane.”

    Christopher Costa, M.D.

Ready to Transform Your Practice?

Get in touch and let me handle the rest.