Hi, I’m Diane
Patient Care Coordinator and Practice Expert
You may be thinking, “I can just have my front desk answer the new patient leads and do follow-ups…”
The reality? Your front desk is often juggling phones, check-ins, check-outs, payments, and a dozen other in-office priorities. New patient leads require immediate, personal, and knowledgeable attention—something that can’t be rushed between other tasks. Without a dedicated expert, those valuable inquiries can slip through the cracks, or worse, get a generic response that fails to inspire trust or excitement.
That’s where I come in. My sole focus is turning inquiries into booked consultations. I have the time, skill, and expertise to handle each lead like it’s the most important one—because it is.
Is Your Practice Losing Patients Before They Even Walk In the Door?
A strong New Patient Liaison can mean the difference between an inquiry and a booked surgery. I specialize in:
Immediate, professional responses that build rapport and trust.
Thorough knowledge of plastic surgery procedures, recovery expectations, and financial options.
Effective screening of candidates to avoid wasted time and resources.
With many years in cosmetic dentistry and plastic surgery, I’ve seen firsthand how costly it is to drop leads or place them in the hands of someone who isn’t a “people person.” Every lead matters—and the way it’s handled from first contact directly impacts your bottom line.
I thrive on turning inquiries into booked consultations and surgeries through relationship-building and “subtle selling.” I work as a 1099 contractor, so I can help your practice without being onsite full-time. My process sets the tone for a successful consultation—whether in person or virtual.
Here’s how it works:
If you have a front desk or medical assistant to bring patients into a room, I can meet them face-to-face via Google Meet or follow up with a phone call to discuss surgery dates and fees.
Most of the work is done before the patient arrives, ensuring your in-office time is highly productive.
I also offer staff training on how to effectively “sell surgery” if you prefer to keep it all in-house.
If you’re curious about how this model could increase your bookings, profitability, and patient satisfaction, please reach out with any questions.
A Little About Me
With over 20 years in plastic surgery and dental practices, I specialize in creating efficient, results-driven systems that help practices thrive. I believe in working smarter, not harder—eliminating waste, improving workflows, and building strong, positive team cultures. My focus is simple: the right people, the right systems, and a shared commitment to exceptional patient care and profitability.
I grew up in the Pacific Northwest, where my love for the outdoors took root. I enjoy skiing, hiking, biking, and paddleboarding—anything that lets me soak in nature’s beauty. Outside the office, I’m happiest in the kitchen, cooking for friends and family, and hosting cozy gatherings filled with great food, wine, and conversation. Or in the pilates studio.
Travel is one of my greatest passions. I believe that exploring new places, immersing myself in different cultures, and—of course—trying new foods is what life is all about.
I’m also a proud dog mom to a lovable Labrador retriever and a couple of spirited pugs, who keep life endlessly entertaining.
When I’m not on an adventure, you’ll probably find me reading, listening to music, or in my pilates studio. My passion for creating balance extends to my professional life, where I thrive on helping practices run smoothly and productively.
My Expertise…
With over two decades of hands-on experience in the field, I’ve developed key skills that enhance both practice operations and the patient experience.
Extensive Knowledge: In-depth experience gained from working in both employee and management capacities in dental and plastic surgery practices.
Patient Care & Relationship Building: Proven ability to build meaningful relationships with patients, ensuring their care is managed with professionalism and empathy.
Exceptional Communication – Proven ability to foster clear, constructive interactions with both patients and staff. Skilled in conflict resolution, active listening, and effective negotiation to maintain trust and positive outcomes.
Consultation & Surgery Coordination: Highly efficient in consultation screening, surgery coordination, and strategic scheduling to optimize practice workflow, patient satisfaction and profitability.
